Confidentiality Statement
Our Commitment to Client Confidentiality
At OFH Care, we understand that trust begins with privacy, and we take that responsibility seriously. Whether we’re completing a mental capacity assessment or providing brain injury case management, our clients, families, and referrers trust us with highly sensitive personal information. We treat that trust with the utmost respect and protect every piece of information in line with UK law and our professional standards.
We comply fully with the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and all relevant guidance for the care and legal sectors. Our confidentiality principles ensure that every client’s privacy is safeguarded from the moment we receive their information.
How We Protect Your Information
- Secure storage: All information is kept securely. Electronic records are stored on encrypted systems, and paper records are locked in secure facilities.
- Limited access: Only staff members who require access to information to perform their roles are permitted to view it.
- No unauthorised sharing: We do not share information with third parties without your consent unless required by law or where there is a safeguarding concern.
- Safeguarding first: If we become aware of potential harm or risk to an individual, we are legally and ethically obliged to share relevant details with the appropriate statutory body to protect life and safety.
Confidentiality in Our Services
Our approach to confidentiality is embedded in both our key services:
Mental Capacity Assessments:
Brain Injury Case Management:
Case management naturally involves collaboration with other professionals, such as therapists, healthcare teams, or support providers. We only share information that is essential to your care or rehabilitation plan, and always in your best interests.
Your Rights and Choices
- Request access to the information we hold about you
- Ask for corrections if any details are inaccurate
- Understand how long we retain your information and why
- Withdraw consent to share information, unless required by law or safeguarding duty
- We only keep personal information for as long as necessary to meet our legal, professional, and regulatory obligations.
Contact Us
This statement summarises our approach to client confidentiality and information handling. For full details on how we collect, use, and protect personal data, please see our Privacy Policy.