CONTACT OUR OFFICES
London Office:
OFH Care,
Rourke House,
Watermans Business Park,
The Causeway, Staines-upon-Thames, TW18 3BA
Call: 03330 345 677
Case Management Enquiry
Frequently Asked Questions
Get answers to all your questions about the services we provide.
Do I need a solicitor before contacting a brain injury case manager?
No. While many referrals come from personal injury and clinical negligence solicitors, you can also contact us directly. Families, healthcare professionals, insurers, and other organisations are welcome to discuss a potential referral with our team.
Can I refer someone who is still in hospital or undergoing rehabilitation?
Yes. Early involvement can often help ensure rehabilitation, discharge planning, therapies, equipment, and community support are coordinated from the earliest appropriate stage. We can discuss the most suitable timing based on the individual’s circumstances.
What information do I need before making a case management referral?
You do not need to have every detail available before contacting us. A brief overview of the individual’s injury, current circumstances, rehabilitation needs, and contact details is usually enough for our team to advise on the next steps.
Do you provide case management throughout England and Wales?
Yes. OFH Care provides brain injury case management services across England and Wales. Our team will discuss the individual’s location and requirements before matching them with the most appropriate case manager.
Can case management continue for months or years?
Yes. Every rehabilitation journey is different. Some clients require support for a relatively short period, while others benefit from ongoing case management over several years. The level of involvement is regularly reviewed and adapted to the client’s changing needs.
Can you support both adults and children with brain injuries?
Yes. OFH Care provides specialist brain injury case management for both adults and children. Our experienced case managers tailor rehabilitation and support to the individual’s age, needs, goals, and stage of recovery while working closely with families and other professionals.